Should Your Website Be Multi-Lingual?

May 3, 2017

How many of your potential customers browse the web in a foreign language? If you don’t know, Google it and find out. Try a search like “What are the ten Non-English languages spoken in <my state or region>?” If you do this search for North Carolina, you find that 638,000 potential customers there speak Spanish, followed by Hindi, French and Chinese. Whoa, who would have guessed that? Could these people be buyers of your product or service? Why not reach out to those Buyers?

Fortunately, there is a fairly straight-forward way to accomplish this without having to manually translate your website into multiple languages at huge time and cost. We recently made this happen for one of our clients. See English & Chinese Example below:

SC-English

Website in English

SC-Chinese

Instant translation: Website in Chinese

By simply clicking the ‘Select Language’ menu, the site’s visitor can select from Spanish, Chinese, Hindi, French, Italian, and Portuguese. By doing the research, we found that these were the most spoken Non-English languages in our client’s trading area among the 160 languages we could have included. Once the potential customer makes her selection, the site instantly translates into her chosen language, The translation even includes all the website’s navigation, products and product descriptions. Instantly, and it carries from page-to-page as she browses or she can toggle back to English at any time.

OK, so how did we do it? Many of you are familiar with Google Translate – the Google language-to-language translation service. If not, click the link and check it out. What many people don’t know is that a developer can embed the translation function into your website as shown above. It requires obtaining the scripts from Google, inserting them into every page of your site, and formatting the Selector to match the look of your site. It only took us a couple of days to do what you see above.

If you have a good developer, ask them about adding this to your site. If not, contact me – info@outofchaos.com – and we may be able to help. Start adding these new customers and new business today!

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Pebble Smartwatch – Best Wearable Of The Year

December 28, 2014

I love technology! The day before yesterday, I’m driving down Route 78 and my new Pebble Smartwatch vibrates. I look down and see a text from my friend that the Rutgers Bowl game has just started(I’m not driver distracted as the text is right there on my wrist in front of me). I had meant to DVR the game, but forgot. I punch up the Xfinity app on my phone, click on ESPN and Record and voila, the game is recorded. I watch it when I get home and Rutgers kicks North Carolina’s butt. Great.

Since I wrote in an earlier post about wearable technology, I thought it would be worth an update based on personal experience. I received the Pebble Smartwatch as a holiday gift and I can see why CNET named it the Wearable Product of the Year.
Pebble
It’s designed so well that you’d think Apple made it. It does exactly what this type of device should do and no more or less. First it tells time. Big deal? Well unlike most of the competition, it shows the time all the time. It does not shutoff to save battery because it doesn’t need to. It goes 5 to 7 days between charges. My former, now dead, Sony, needed to be charged everyday. You also have a choice of multiple watch faces.

The Smart part is that it synchs with most IOS and Android devices. The current crop of SWs only synch to their parents’ brand products which makes them unusable with most existing phones. So the watch notifies me of incoming emails, calls, texts, appointments, etc by vibrating and displaying on the face. The vibrate is extra helpful if you get a phone call in a noisy place. You can always feel it on your wrist but not necessarily in your pocket or handbag.

Finally, there is an App Store which is free and includes some fun, funky and useful ones. I loaded on a pedometer fitbit type app and a compass. Both work quite well. I’d highly recommend it. For $99, it’s hard to beat.


Our Latest Project: Inventing A New Paradigm for SMB Purchasing and Sourcing

August 27, 2013

Before the Internet, we used to build software that took years of an Expert’s learning and knowledge and build it into interactive databases to help businesses get that expertise from a computer instead of a person. We called them ‘Expert Systems.’ Now with the Internet as a platform, we’re able to not only bring the expertise but also the ‘processes’ that the experts use to successfully leverage their knowledge. This is a big deal in the Purchasing and Sourcing World.

Here was the challenge. Digitize the expertise and help of a Fortune 500 Purchasing Manager for free for small and medium size businesses. The result is Focusedbuyer.com, which has been 3 years in development. It brings Purchasing Expertise that big corporations pay big dollars for, to any sized-business with an hour to spend and thousands of dollars to gain.

 

FB-Home-8-8-13

Buyers are able to create Listings for their needs and have the world respond with Offers. The Buyers can also issue Purchase Orders online and track their Suppliers Performance.

Our assignment was taking what could be a very complex User Experience such that the Users – Buyers and Sellers – can easily and intuitively make their Listings as simple or as detailed as they choose. The Expertise comes in prompting the user to provide information and detail, if they choose, that they may never have thought of. The minimum 10 required fields are shown with a plus’+” sign next to each. If the User clicks the ‘+” it opens up the world of ideas and details that could lead to a more cost-effective, high-performance sourcing outcome.

FB-pluses-8-27-13

FocusedBuyer.com is a great example of using the Internet to gain a ‘Digital Advantage(DA)’ for its customers. What does that mean?

There are 3 kinds of Business Web Sites:

1>  The brochure or marketing web site that provides mostly information and a sales pitch. These sites include text, graphics and maybe a few interactive forms for contacting or signing up with the company.

2>  The Ecommerce site that basically takes brick-and-mortar retail or wholesale and puts it online.

3>  The Digital Advantage site that leverages the Internet to do something creative and desirable online that could not be done offline in the brick-and-mortar world.

FocusedBuyer.com is a great example of Digital Advantage. There is no offline way to create Requests for Quotation, rally thousands of potential suppliers from around the world, accept offers and issue Purchase Orders in realtime.

Check out FocusedBuyer.com for your business or contact us to help you invent a new business paradigm online. Huge thanks and kudos go to FocusedBuyer.com founders, Don Jean and Tom Middleton, for providing their decades of Fortune 500 Purchasing experience, vision, hard work and patience in making this amazing new platform possible.


7 Keys To A Highly Effective Mobile Web Site

May 23, 2013

We are all aware of how our lives – and particularly our Online lives – are connected to Mobile Devices (see our March Post – “The Increasingly Mobile Web”). However, creating an effective Mobile site is not just a matter of using some conversion software or shrinking the size. Highly effective mobile sites are re-conceived to take advantage of mobile phone capabilities while minimizing their limitations.

I’ll use the example of a mobile site that we built for Coopskw.com and share our top 7 Keys to a Highly Effective Mobile Web Site.

1>     Make sure your Mobile Web Site looks good and fits all mobile phones. Too often the Web Site owner or developer is an Apple iPhone User and sees the mobile world as all Apple. Well 60% of the Mobile Users out there, use Androids! Now I hear many developers complain the Android varies so much from device to device, that they can’t control how their site will look or behave on an Android. Non-sense! Get a new developer or better yet, hire us – it can be done.

Developers also frequently use conversion software to scrunch their regular web sites to fit the smaller screen. Bad idea. Text and images become too small to read or use. Best practice is to re-conceive your site for mobile. See the screenshots below comparing the PC Web Site version to the Mobile Version. We changed the Mobile layout to fit better on the screen and display only priority links and content. We pull the content from the same database as the Full Site but redid the display.

Pathfinder Consulting builds web sites

Full Site – Fig. 1

Pathfinder builds mobile web sites

Mobile Web Site – Fig. 2

You can easily see how your site looks on various Mobile platforms from your PC by using a Mobile Phone Emulator like http://www.mobilephoneemulator.com/

2>     Show only the most important content and links. Eliminate the fluff. People on mobile devices are generally in a hurry and want a quick answer to their questions. They don’t want to sit and read a long dissertation or use a magnifying glass to read your content or click links.

Pathfinder Consulting Group Mobile Web

Key Product Details Fig. 3

3>     Make your Phone and Directions links hot. Here’s where your mobile device beats your PC – take advantage of it. Mobile Users either want to call you or find you. By making your Phone# and Directions hyperlinks, a User can click the phone number and have it call you or click ‘Directions’ and have your location appear in your ‘Maps’ app. Cool and convenient!

4>     Provide a link to your ‘Full Site.’ You may have some more content or Forms on your Full Site that a User may want to explore. Give them that option.

5>     Make Navigation Easy. Mobile devices now have a universal symbol for a ‘Menu.’ Use it.  A good clear Menu(Fig. 3) will help your User get quickly to what they want.

Pathfinder Consulting Mobile web Sites

Mobile Nav Menu – Fig. 4

6>     Include Tracking and Stats for your Mobile site. Most of our clients use Google Analytics. Remember to include their tracking code on your mobile pages. Tracking is just as important to your success on Mobile, but is often forgotten.

7>     Search Engine Optimize(SEO). Do you want your Mobile site to be found on Google, Yahoo and Bing? Remember to do all the best practices you do for your Full Site on your Mobile Site as well. I’d even venture to say that Search position is even more important on mobile. With a smaller screen and a smaller attention span, mobile users are most likely to click on the top few Search links. It should be yours.

If Pathfinder can help you master the Mobile World, please contact us. Your first hour is free – so feel free to pick our brains.


The Increasingly Mobile Web

March 9, 2013

E-Commerce has, without question, forever changed the way we shop. The question is: has it changed the way you sell? In 2010, e-commerce represented 4.2% of retail spending, that’s $164.6 billion, up from 3.9% in 2009. The internet is constantly changing the way shoppers interact with stores, and nothing is more crucial for retailers in the modern age than to be versatile and adaptive along with the evolving technological stage. Over the past two years, and upcoming in the next 2 to 3, a major change has been and will be taking place. We are smack in the middle of a major shift, truly an epoch-change, in how the internet integrates into modern life and naturally, into business.

2011 Mobile Usage Statistics via Microsoft Tag

The Mobile Shift

If you haven’t noticed, the web has gone mobile. Of the world’s 4 billion in-use mobile phones, 1.08 billion are smart-phones. According to the Pew Research Center, 11% of adults own tablet computers. By 2015, the majority of users accessing the internet will be doing so on mobile devices. This is an incredibly significant prediction. It signals a complete change in the way we understand the internet and how a business adjusts (or fails to) will without question impact its future. To quote Mary Meeker, Morgan Stanley’s internet analyst, “Rapid ramp of mobile internet usage will be a boon to consumers and some companies will likely win big (potentially very big) while many will wonder what just happened.”

Mary Meeker at Google Event

Mobile Changes Everything

The absolutely crucial piece of information for retailers to know about this mobile shift is what it means for how people use the internet. Let’s say this: it’s very good news for retailers. A smartphone is more than just a laptop with a small screen. It is, and is increasingly becoming, an optimized mobile shopping machine. For a consumer, a smartphone is a store-finder, a quality-distiller, and a bargain-hunter. For a mobile-ready business, the smartphone is a marketing godsend. With the right preparation, on that little screen your store can pop up on a map with positive customer reviews, your phone number and hours, and a link to your handy, mobile-optimized website. If you have a special app through which customers can, for example, view your products, find special deals, and review or share their experiences across various social media platforms, the smartphone becomes a customer-loyalty-machine. This is not a fantasy or a prediction, this is how smart-phones are being used right now. According to Nielson, 50% of smartphone shoppers use a GPS/mapping app to find a retail location; 44% access the site of a retailer where they typically shop; 34% downloaded a retailer’s app; and an equal number (24%) search for a coupon to use at checkout or use a barcode-scanning app to comparison shop. Mobile e-commerce is good for consumers, and it can have huge benefits for involved retailers.

Making your Mobile-Presence

There are basically two options for going mobile:

  1. Optimize your existing website for mobile browsing. This means designing a site which responds to and adjusts for changes in screen-resolution, so that it stays mostly the same from desktop to tablet to smartphone. This requires redesigning elements of your website however, the extensiveness of the redesign required depends on your site’s age, technology, and content layout. Keep in mind that when it comes to the internet, change and adaptation are good things; they mean moving forward, keeping up with or ahead of technological trends.
  2. Design an exclusive mobile site, separate from your existing online presence. Whether this is optimal depends on your business and how well your current website adapts to mobile platforms. However, for certain businesses, a standalone mobile site can attract customers and keep them coming simply by virtue of its ease-of-use. Consider Papa John’s mobile site, which is designed specifically for the needs of mobile-users and is a good example of a straightforward way to make mobile make money, so to speak.

To finish up, here a few tips for a great mobile site:

  1. Large Buttons: Good navigation is fundamental to web-design, and it becomes even more important at the more concentrated scale of the mobile web. When done properly, with big buttons which fit into your overall branding and marketing strategy, even the simplest navigation can guide mobile users quickly to the most important parts of your website.
  2. Vertical Navigation: Due to the dimensions of smartphone screens, horizontal menus will either run off screen or cause your whole website to be shrunken down. Nothing is worse for a mobile user than to have to scroll around a barely visible site, and a frustrated customer is not a customer for long. Vertical menus or, if necessary, shortened horizontal menus with vertical sub-menus, will make your site more compatible and pleasing for customers to use on the mobile web.
  3. Avoid Flash: iPhones and iPads don’t support the flash-player, and flash loads slowly on other mobile devices. A mobile adaptation of your site will require replacements for flash elements. The simple truth is that flash will always be an impediment to the quality and ease-of-use of your website, and is best avoided.
  4. Make Pages Shareable: Social media buttons (“Tweet this” “Like this”) on every page, article, video-clip, and gallery photo on your website will give visitors more chances to do your marketing for you. Mobile users are both likely to share what they like online and likely to notice elements that distinguish your mobile site, such as positive social media response. Total social media integration is a simple step with big benefits on the mobile web.

Yahoo debuts ‘future of search’

March 25, 2011

(WIRED) — Yahoo is looking to one-up Google and its own search partner Bing, offering a new search experience it describes as the “fastest thing you have ever seen.”

The new product called Search Direct combines instant search — showing results as you type — with instant answers, so that typing in “amzn” instantly shows a full box with stock quotes about Amazon.com. For searches it has no answer to, it shows search links immediately in an easy-to-navigate box above a typical search-results page.

Yahoo, which looked to have abandoned the search game when it outsourced its search backend to Microsoft, says Search Direct — and its emphasis on user experience — is the future of search.

“I want you to remember three words: ‘answers, not links,'” Shashi Seth, Yahoo’s vice president for search told a room of tech reporters in San Francisco as he demo’d the product.

Search Direct is live on search.yahoo.com and other U.S. Yahoo search properties, but not the homepage yet. The same experience will soon come to all search boxes on Yahoo, Seth said, and it will find its way to non-Yahoo properties as well.

The product has “answers” for 15 categories of entities, including movies, professional athletes, music, celebrities, weather info, news, shopping, local and stocks.

The new search builds on Yahoo’s attempt to stay relevant in the lucrative search market by focusing on user experience, now that it has farmed out the expensive infrastructure to Microsoft, in exchange for ad-revenue sharing.

“People still come to Yahoo and search on Yahoo,” said Yahoo chief product officer Blake Irving.

Yahoo compared the new experience favorably to Google’s own Instant Search, saying that Google’s feature merely shows search-result pages faster, while this brings people answers incredibly quickly.

WIRED: Yahoo and Microsoft join search forces

Search Direct doesn’t require a fast net connection, the company said, and the system is built using infrastructure that Yahoo owns. That could put the feature in conflict with its search partner Bing.

For instance, Yahoo says it can come up with new ad formats that fit in the Search Direct box, but it hasn’t yet figured out how or if it would share that revenue with Microsoft, as it currently does with search ads.

Yahoo emphasized that it had built instant search first (though it never released it) and that it owns patents on both that technology and the new technology.

Neither Irving or Seth would say what Yahoo would do with those patents.

Irving tried to be diplomatic.

“Licensing is something we have done in the past and continue to do in the future,” Irving said.

Yahoo expects to license the service to others around the web and seems confident it’s built the future of search — even as the tech world has written the firm off as a third-place player destined to keep falling behind.

It’s not clear if Yahoo’s figured out search’s future, but Direct Search is incredibly fast and could prove to be so useful that we’ll all soon forget when we had to type a full word and hit Enter to figure something out.

And combined with Yahoo’s promising new tablet-publishing platform Livestand, we may just be seeing a revitalized Yahoo that is actually a tech company once again, despite its recent financial woes and layoffs.

Subscribe to WIRED magazine for less than $1 an issue and get a FREE GIFT! Click here!

Copyright 2010 Wired.com.


5 Predictions for 2011

February 10, 2011

Here are 5 Technology predictions for 2011, but first how did we do with the 10 predictions we made a year ago for 2010. I’ll highlight a few here and you can read more at https://outofchaosblog.wordpress.com/?s=predictions

1. Increased shift towards online sales. Online sales increased 30% plus for most retailers over this last holiday season. Amazon’s sales hit a record $10 billion in the last quarter – a 33% increase from same quarter last year. Whereas Brick & Mortar stores were lucky to eeck out 2%. With the rough Winter weather in the Northeast and Midwest, expect more folks to do their shopping from home as 2011 gets underway.

3. Search engines will interface with social media. Where is most of the online content coming from these days? Social media, of course. So it only makes sense that the Search Engines, to keep up, have to produce Social Media results and they did as predicted last year. You’ll even see realtime Twitter feeds appear scrolling on some of your Google searches.

5. Increase in people trying to find and save money online. Well this is no surprise, but the trend picked up speed with the use of smartphones last year. You could actually take pictures of products in the store and then get the best prices online. This was a real factor this past holiday shopping season for the first time. Shopping for my wife’s favorite perfume at the mall, I found myself shopping prices by Android and it was much cheaper online!

8. Proliferation of social gaming. Social gaming took off last year. Games like Farmville, Angry Birds, and even Poker took off in Facebook and on other Social platforms.  Expect to see even more robust games this year.

10. Further development of 3D technology and further penetration of 3d into traditional media. We predicted it but underestimated the traction it would have. Besides the huge success of 3D Movies. 3D TV and Games are invading the scene. 3D TV  will go past the early adopters this year to the mainstream as expensive clunky 3D glasses are replaced by either light inexpensive ones or no glasses at all!

Predictions for 2011

1>     Digital eBooks Replace Paper Books. Book publishing is changing so fast that blood is flowing in the street. Amazon sold more eBooks than paper books for the first time. More and more authors are bypassing traditional publishers to to go direct to eBook. This isn’t just no-name vanity publishing. Authors like Stephen King have already done this. The fact that eBook versions of Bestsellers are 60% to 80% cheaper than their paper siblings provides a strong financial incentive for this change. Throw in saving the trees and reading in the dark and why wouldn’t you switch?

Kindle

Kindle

Personally, I have been reading eBooks for years but I have always enjoyed the tactile experience of reading a real book and I’m a big reader! However, this year, I downloaded the free Kindle software onto my Android and I find the reading experience and the convenience just beats the traditional paper experience. I’ve gone 100% eBook and am starting to unload, sell and clear the clutter of my paper library out of the house. I believe you will all ultimately do the same.

2>     Social Applications dominate the Web. By now you’ve either played or heard of Farmville and Angry Birds. Since these programs cost in the neighborhood of $100,000 to create and are yielding $ million(s) per month, you can bet you will see many, many more. These fall into a new category called ‘Casual gaming’ and it is attracting a much broader demographic ,including women and older people, than the hard-core Xbox and Playstation gamers.
And it’s not just games. You will see multi-media rich and business applications popping up inside Facebook in abundance this year.

3>     Apple becomes the most valuable Company in the World: for a company that was on life-support only a few years ago, this is an amazing statement. Apple’s Market cap is already more than Microsoft and when it hits $422 per share(now $353), it will pass Exxon to be #1. With the iPad rapidly becoming the fastest  selling higher end product of all time; Apple iPhones for sale on Verizon’s network for the first time; and a seemingly endless stream of market-savvy innovations, I believe this will happen this year.

4>     A New Online Paradigm will arrive. Amazon, eBay, Google, and facebook – what do they all have in common? They leveraged the special advantages of the Internet to create brand new concepts of human interaction, communication and commerce. We used to call this the ‘Digital Advantage.’ Let me give you an example. The first step that traditional retailers take when they go from selling in the store to selling online, is take their store products, catalog pictures and descriptions and put them online to sell. This is all well and good and can work for some. The big breakthroughs come, when someone creates something online that can’t be done offline in the ‘real’ world. For example, eBay can only exist with the digital connection it can make globally to run an auction with millions of participants not just 100 people in a barn. Facebook uses the digital connection to keep us in touch in ways that we never could before.
So what’s next? I believe we are still in early adolescence with the World Wide Web and great new paradigms seem to come along every 2 years. We’re due. What will it be? I don’t know yet – do you?

5>     Electronic Fashion Takes Off. When we were kids, did anybody carry their school books in a backpack? Of course not. Now, where did that fad come from and do you know any kids without a backpack? Well all these devices we carry around need to go somewhere. Guys, in particular, don’t want to start carrying handbags and women don’t have much room left in theirs.

So expect more companies like Scottevest, with its line of iPad and iPod compatible clothing to spread like backpacks across the landscape. See

Now the first round will be utilitarian like Scotte, but expect color and fashion to enter soon after.  In fact, if you’d like a diamond iPad case, for $20,000, you can but it now!

diamond-ipad-case

Diamond iPad Case

http://www.ipadaccessories.com/ipad-cases/world%E2%80%99s-most-expensive-and-ridiculous-diamond-ipad-case

If you have some other predictions of your own, please share them here. If you can imagine it . . . .


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